Return & Refund Policy

Eligibility for Returns

• Products must be unused and in original condition
• Original packaging and invoice required
• Customized / energized gemstones are non-returnable
• Damaged or incorrect items are eligible for replacement

Return Window

Returns must be requested within 7 days of delivery.

Refund Processing Time

Refunds are processed within 7–10 business days after inspection.

Non-Refundable Items

• Used or damaged items (not due to shipping)
• Customized or energized gemstones
• Late return requests

Return Request

Email us at support@pjteeragems.com with your Order ID and issue details.